Skip to a particular topic:
New Customers - Registering for an Account
Online Ordering
Product & Ordering Information
Managing Your Account
Shipping & Returns
New Customers – Registering for an Account
Q: I am a new customer to Corporate Express. How can I begin ordering?
A: Thank you for choosing Corporate Express. If your company does not have a business account, please select one of our product lines below to find out how to register for a business account. At this time, we sell to business accounts only.
Q: After registering for a business account, how quickly can I start ordering?
A: Our local customer service team will begin the setup process and contact you within 2 business days. Many accounts can be setup within 4 business days
Q: How can I register to order products online?
A: If you or your company has a business account with Corporate Express and you would like to purchase Office Products online, click here to register for an E-Way account (our award-winning Internet site). If you or your company does not have a business account, click here to find out how to register for a business account.
Q: After registering for an E-Way account, when will I receive my User ID and Password?
A: If you are a current Office Products business account customer, your local E-Way team will get you setup and send your User ID and Password via email within 2 business days.
Online Ordering
Q: Can I order products on CorporateExpress.com?
A: No. If you are a current E-Way customer, you can login to E-Way directly from CorporateExpress.com and place your online order there.
If you are a current Office Products customer but do not have an E-Way ID, click here to sign-up now.
For information on becoming a new business customer for any of our product lines, click here.
Q: How can I order with a credit card?
A: If you or your company has a business account with Corporate Express Office Products and you would like to change your payment method, please call our local customer service team @ 1.888.CE TODAY (1.888.238.6329). If you do not have a business account with Corporate Express and would like to place an order with a credit card, please call our local customer service team @ 1.888.CE TODAY or click here to register for an account.
Q: How can I view your product selection?
A: Existing Office Products customers should log-in to E-Way to view current product availability and pricing. To view our online catalog, you must have an E-Way User ID and Password. If you are an E-Way user, click here to go to E-Way.
New customers can view (but not order from) a sample catalog by clicking here.
If you do not have an E-Way account, we can send you a paper catalog by clicking here; or you can sign-up for a new business account by clicking here.
Q: How can I login if I am an E-Way user?
A: You can login to E-Way directly from the homepage of CorporateExpress.com. Enter your E-Way User ID and Password as you normally would on E-Way.
Q: What if I have forgotten my E-Way login or password?
A: Complete these steps if you know your User ID:
If you do not know your User ID, simply complete the following steps:
Q: How can I check on the status of my Office Products order?
A: To access your order status, click here to login to E-Way. If your account is enabled for Online Order Status, you can see the fulfillment and delivery status of a particular order by using the Submitted tab of the My Orders feature.
By clicking on the Order Number link, E-Way will retrieve the most current representation of the order from the system, and display it in real-time, using the printer friendly version of the order. Note: The printer friendly version of the order opens in a new window.
The Order Status window will include all of the standard order information (i.e. Shipping & Billing and Shopping Cart Items) as well as the following new information in the order lines:
- Order Status Time Stamp – The time at which E-Way pulled the order status
- Item number ordered – The original item ordered at time of Checkout
- Item number shipped - The actual item that was shipped (if an item substitution is made, this number will be different than the item ordered)
- Description – description of the item ordered (if an item substitution is made, this may be different than the original item description)
- Quantity ordered – original quantity ordered
- Quantity in transit – item quantity that is currently on the truck in route to the customer
- Quantity delivered – item quantity that the driver physically delivered to the customer
- Quantity backordered – item quantity that has not yet shipped and is awaiting fulfillment
- Quantity cancelled – item quantity that was cancelled from the original order
- Quantity returned – quantity physically picked up and returned to Corporate Express
- Unit Price – The price and unit of measure for the item(s) on the order.
It is important to note that Online Order Status may not return any information for a short time after order submission, as the order must work its way through the system towards fulfillment before the new status fields can be displayed. In the event that an orders status is not ready for display in E-Way, you will see the standard printer friendly version of the order until the status information is ready and available.
Product & Ordering Information
Q: What are your ordering methods?
A: Order methods vary by product line. All allow for orders by phone and fax, and most offer online ordering or integration through your e-procurement application. Learn more about all of our product lines by clicking here.
Q: I need help finding specific Office Products.
A: If you are an E-Way user, you can search for product online. Click here to login to E-Way.
E-Way offers a Search capability to help you find exactly what you need. The Product Search function is always available at the top of the screen.
The Product Search can be a product type (such as 3 Ring Binders), or more general description of a product group (such as Folders). For example, typing in the words "3 ring binders" will return a list of all available 3 Ring Binders. Typing in the word "folder" will return a listing of all item items with a similar description.
Step-By-Step
To Search for an item using a keyword, complete the following steps:
- Type a description in the field provided. You can enter a full or partial description or item number to find a specific product. For example you could enter "8511" for Copy Paper, or "sticky notes" for Post-It note style products.
- Click the Go button. E-Way will search for all of the products that fit the keyword criterion and return the Search Results.
- Use the scroll bar on the right of the items to move through the list. If there are more items than can be displayed, move through the additional items by using the Next and Previous links. If during your Search activities you receive a message stating that an "Item is not recognized", or is "Not Available through E-Way", retry the search (you may have mis-keyed the item number or search criteria). It is also possible that your account may not be set up to procure that specific item or group of products. If you believe that you have received either of these messages in error, please check with your Account Rep (to request that an item or product group be added to your company's procurement options), or contact our local customer service team @ 1.888.CE TODAY (1.888.238.6329) to order the item via phone or fax.
For a more focused search, click the Advanced Search link displayed under the Product Search field.
The Advanced Search contains two sections, Description and Filter By. If necessary, you can enter criteria in one or more of the fields and select all filters that may apply.
The Description section allows you to enter criteria specific to:
-
Description/Keyword - a product name or type
-
Manufacturer Name - a specific manufacturer that may have products you need or want
-
Item Number - the specific item number of a product you need or want
The Filter By section allows you to select an attribute associated with certain products such as:
-
EarthSaver - This icon indicates an item as an "EarthSaver" Recycled Product that is environmentally friendly.
-
MWBE - This icon indicates an item that is manufactured by a Minority or Woman-Owned Business Enterprise.
-
SKILCRAFT/JWOD - This icon indicates an item that meets the guidelines for government purchase programs.
-
I Ordered / Company Ordered Before - products that you previously ordered, or were previously ordered by your company
Step-By-Step
To Search for an item using the Advanced Search, complete the following steps:
- Click the Advanced Search link at the top of the screen, or click the Catalog button in the E-Way menu (if the catalog is not already displayed), then click the Search tab.
- Type in a complete or partial Description, Manufacturer Name, or type in an Item Number.
- OPTION - Click in the checkbox of any Filter By criterion that may apply.
- If you are not satisfied with your criteria or want to start over, click the Reset button. Otherwise, click the Search button. E-Way will search for all of the products that fit the criterion and return the Search Results.
- Use the scroll bar on the right of the items to move through the list. If there are more items than can be displayed, move through the additional items by using the Next and Previous links. If during your Search activities you receive a message stating that an "Item is not recognized", or is "Not Available through E-Way", retry the search (you may have mis-keyed the item number or search criteria). It is also possible that your account may not be set up to procure that specific item or group of products. If you believe that you have received either of these messages in error, please check with your Account Rep (to request that an item or product group be added to your company's procurement options), or contact our local customer service team @ 1.888.CE TODAY (1.888.238.6329) to order the item via phone or fax.
If you are not an E-Way user or you are having trouble locating the product online, please call our local customer service team @ 1.888.CE TODAY (1.888.238.6329) for help finding specific products.
Q: I have specific Office Product questions.
A: Please call our local customer service team @ 1.888.CE TODAY (1.888.238.6329) for help with product questions.
Q: I need help locating a replacement or supplemental Office Product item.
A: If you are an E-Way user, you can use the Accessory Finder online. Click here to login to E-Way.
Through the use of Accessory Finder, E-Way can help you find products that are needed as replacement, or supplemental parts for many types of business machines; including but not limited to: toner, inkjet cartridges, ribbons, tape cartridges and laminating film.
Step-By-Step
The Accessory Finder tab, uses a drill-down method for finding and displaying products. As you drill down, the Accessory Finder will ask you to select in order:
To locate an item in the Online Catalog, perform the following steps:
- Click the Catalog button in the E-Way menu (if the catalog is not already displayed).
- Click on the Accessory Finder tab.
- Use the drop-down field to select the type of machine/device you have or are using, and click the Select button.
- Use the drop-down field to select the manufacturer of the machine/device you have or are using, and click the Select button.
- Use the drop-down field to select the model of the machine/device you have or are using, and click the Select button.
The Product Family and all items available for purchase will display. If there are more items than can be displayed, use the Next and Previous buttons to move through the additional items.
If you are not an E-Way user or you are having trouble locating the product online, please call our local customer service team @ 1.888.CE TODAY (1.888.238.6329).
Q: How can I view product pricing?
A: If you are a Corporate Express customer with an E-Way account, click here to login to E-Way to view your pricing, or call our local customer service team @ 1.888.CE TODAY (1.888.238.6329).
If you are a Corporate Express customer without an E-Way account, call customer service @ 1.888.CE TODAY or click here to request a free catalog.
Click here to register for an E-Way account.
If your company does not have an account with Corporate Express, you can register online. Click here to register for a business account.
Corporate Express reserves the right to update prices, product specifications and policies at any time without notice. List prices refer to manufacturer's suggested retail price. At this time, we do not have product pricing available online for customers without a business account and an E-Way login.
Q: How can I get a copy of your catalog?
A: Click here to request a copy of one of our catalogs. Catalogs will be shipped within 48 hours after receipt of request form.
Managing Your Account
Q: How can I change or update my profile?
A: To change or update your profile, click here to login to E-Way, then complete the following steps:
- Click on My Profile in the E-Way Main Menu. Then, click on the Personal Info tab.
- To add new information in a blank field, click in the field and type in your data. To modify existing information, click in the field and highlight the old information. Then type over the old information.
- To change your Start Page seen upon login to E-Way, click the radio button next to the screen name to select a different page.
- To change the first page to display when accessing the Shopping Cart, click the radio button next to the screen name to select a different page.
- To change where images in the Catalog display, click the radio button next to the screen position you prefer.
- To set your order Notification Preference, click the radio button next to the type of email response you prefer. Select None (the default setting) to disable this feature. Select Order Acknowledgement to receive one email upon receipt of your order by Corporate Express. Select All Shipment Notifications to receive emails upon receipt of the order, and each time a change occurs during the fulfillment and shipping process of your order.
- If necessary, click the Reset button at the top or bottom of the screen to restore the original settings prior to saving your changes. Otherwise, click the Update Profile button at the top or bottom of the screen when you are finished.
Important: After you have made your changes, you must start a new cart in order to make the changes active on your current order. Simply access the shopping cart and click the Start New Cart button.
Note: All fields that have an asterisk (*) next to the label are required information. If you leave one of these fields blank, E-Way will ask you to enter a value before saving changes.
Q: How can I change my password?
A: To change your password, click here to login to E-Way. After the first time you logged in to E-Way, you were asked to change your password for security purposes. The Change Password screen allows you to change your password at any time should the need arise.
To change your Password, complete the following steps:
- Enter your Current Password in the field provided.
- Click in the Change My Password checkbox.
- Enter a New Password in the field provided.
- Retype the password in the Confirm Password field to verify the change.
- Click the Update Profile button.
Change Your Authentication Question using My Profile
The purpose of the Authentication Question is to supply you with a method of resetting your password should you lose or forget it. Choose a question and provide an answer that you will be able to easily recall.
Step-By Step
To change your Authentication Question, complete the following steps:
- Click the Change My Authentication Question & Answer checkbox.
- Select a question type that you know the answer to. For example: "Mothers maiden name," or other like "My favorite team."
- Enter a one-word answer in the field provided. (Note: Answers are case sensitive, SMITH is not the same as smith.)
- Click the Update Profile button.
Shipping & Returns
Terms, Conditions & Returns Policy for Printed Sourcebook & Electronic Orders
Your satisfaction is very important to us!
Corporate Express strives to provide the best possible products and services to its customers.* We gladly accept the return of Sourcebook merchandise within 30 days from the date of delivery. Large orders and merchandise returned after 30 days may be subject to a restocking fee.
Orders and Delivery
Sourcebook items ordered in most markets by 5:00 pm local time are scheduled for next business day delivery.** Furniture is subject to assembly, delivery, and installation charges. There may be a delivery charge for out-of-market next day or same day rush deliveries.
Credit Terms
Payment is due Net 30 for bill by shipment and Net 10 for consolidated billing (e.g. weekly, monthly) from the date of invoice. Credit limits and terms are subject to our Corporate Express credit requirements. Open credit terms require an account application, three industry trade references, and banking information. Corporate financial statements are required for higher credit limits.
C.O.D. Orders
Corporate Express requires payment by credit cards for those customers who have not established open credit terms. We accept Visa, MasterCard, and American Express. For their personal safety, Corporate Express delivery drivers are not authorized to accept payment of any kind.
Hazardous and Oversized Materials
Additional charges may be incurred for shipping and handling of hazardous or oversized materials. Partial cartons of hazardous materials cannot be returned.
Prices, Specifcations, Taxes and Policies
Corporate Express reserves the right to update prices, product specifications, and policies at any time without notice.*** List Price refers to manufacturer suggested retail price at time of sourcebook printing. Please contact Customer Service for your preferred pricing. Prices do not include sales / use tax and will be separately stated on the invoice where applicable. You must provide proper documentation, if tax-exempt.
Special Orders and Furniture
Full credit will be issued on unassembled, in-stock furniture returns in new condition with original packaging within 30 days from the date of delivery. Returns of special orders or non-stock furniture will be made at the option of Corporate Express and will be evaluated on a case-by-case basis. Please ask your Account Representative for a complete listing of our in-stock furniture programs.
Defective Products
All defective Corporate Express Brand products (CEB, CEG, DPS, EXP) may be returned at any time. All other defective products must be returned within the first 30 days from the date of delivery. After 30 days, please contact the manufacturer directly. Corporate Express expressly disclaims any warranties associated with products sold by Corporate Express, but a warranty may be available from the manufacturer as indicated in the instructions included with the product. If needed, call Customer Service for assistance in contacting the manufacturer.
Shortages
Please inform Corporate Express of any shortages as soon as possible. Shortage credits requested after 48 hours of delivery will not be honored.
Returns are easy! Just let us know!
By Phone (1.888.CE.TODAY - 1.888.238.6329):
Have your packing list ready when speaking to Customer Service as your customer number, order number, items to return, a reason for your return, contact information and method of return will be required.
By Fax (1.888.664.3311):
Circle the item(s) on your Packing List and fax it to us requesting a return. Include a cover sheet with your reason for the return, the quantity and item number(s), and your contact information including phone number.
On-Line:
Return to the On-Line ordering site, select Returns from the menu, complete the information, and submit your return request.
Q: What Happens Next?
Customer Service promptly issues a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS). You will receive credit for the item(s) returned upon verification of condition received.
Q: What if I do not have my original delivery paperwork?
For reference purposes, your customer number and order number are listed on every Corporate Express delivery label. These numbers will expedite your return when phoning Customer Service. In order to associate your return to the corresponding order and ensure prompt credit, Customer Service will need your customer number, order number, purchase order number, or contact name.
IMPORTANT NOTES ABOUT ALL RETURNS:
- Unless defective, all returned products must be in re-saleable condition (original, unmarked, sealed retail package).
- Non-defective dated goods - forms, batteries, film, toner and ink cartridges, etc. are subject to approval and require a Return Authorization for credit. Calendars cannot be returned after January 31st of the year they correspond to.
- For health and safety reasons, all food, beverages, first aid, and medical items cannot be returned.**** Janitorial or Sanitation products can only be returned in unopened, unaltered, case quantities.
- Corporate Express will only issue credit for items that were purchased from Corporate Express.
- Corporate Express assumes no liability for damages resulting from the use of any purchased products.
We will make every effort to be fair and reasonable in regard to your return. If you have any questions, please contact Customer Service (1.888.CE.TODAY - 1.888.238.6329) or your Corporate Express Account Representative.
* This only applies to office products delivered in the continental United States within our standard geographical service range. If your order is for furniture, contact your Corporate Express Account Representative for furniture returns.
** Furniture orders and special orders are not subject to or guaranteed next business day delivery. FedEx or UPS deliveries may not arrive the next day.
***If you have a written contract with Corporate Express, the terms and conditions of that contract shall control over any contrary terms and conditions stated in this policy. Any terms and conditions on a buyer’s PO will not be applicable.
****Corporate Express will provide credit for order fulfillment errors.
| © Staples, Inc., All Rights Reserved |
|
|
|
